Shipping & Return Policy

At Buddy, we take great care in designing and crafting our products to ensure a high-quality experience. Below, you’ll find everything you need to know about our shipping, returns, and refund policies.

If you have any questions, our team is happy to help! Reach us at hello@buddydesign.co.

Shipping Policy

Where We Ship
We currently ship within the United States and Thailand. At this time, we do not offer international shipping outside these regions.

Processing & Delivery Times
Orders (excluding pre-orders) are processed within 3–5 business days before shipping.
Estimated delivery times vary by location:

• United States: 3–7 business days
• Thailand: 3–7 business days

Once your order ships, we’ll send you a tracking number so you can follow your Buddy’s journey to you!

Please ensure that your shipping address is accurate at the time of checkout. Buddy Design Inc. is not responsible for packages that are lost, delayed, or delivered to incorrect addresses due to errors made by the buyer during the checkout process. In cases where incorrect information is provided, Buddy Design Inc. will not be liable for any loss or additional costs, and any reshipment will be at the buyer’s expense.

Shipping Delays
Shipping times are estimates and may vary due to unforeseen circumstances. Buddy Design Inc. is not liable for delays caused by events outside our control, including but not limited to customs delays, weather conditions, carrier issues, or other force majeure events. In the event of significant delays, we will notify you as soon as possible.

Inspection Upon Delivery
Upon receiving your order, please inspect the product thoroughly before using it. If any damage or defects are identified, you must notify Buddy Design Inc. within 48 hours of delivery to qualify for a return or exchange due to shipping damage. Failure to report damage within this timeframe may void your ability to make a claim for a return or exchange.

Our 30-Day "Love Your Buddy" Guarantee

30-Day Return Guarantee:

We designed Buddy to help you create a calmer, cozier space — and we want you to feel confident trying it at home. That’s why we offer 30 days to experience Buddy in your own space and decide if it’s the right fit.

We recommend using Buddy in your daily routine — wind the key, try different light colors, and see how it supports your focus, relaxation, and evening wind-down.

If you find it’s not quite the right match, no problem — simply reach out to us within 30 days of receiving your order, and we’ll help you start a return.

To qualify:
✅ The product must be in like-new condition with no signs of wear or damage.
✅ All original packaging and accessories must be included.
✅ Return must be initiated within 30 days of delivery by emailing us at hello@buddydesign.co with your order number and clear photos of the product and packaging.
Return shipping costs will be deducted from your refund..

We do not accept returns for:
❌ Change of mind after visible use, damage, or missing parts
❌ Normal wear and tear or damage caused by misuse, accidents, or improper handling
❌ Minor color or finish variations that don’t impact performance

Refunds & Replacements

Once we receive and inspect your item, we will process your refund or replacement within 7–14 business days. Refunds are issued to the original payment method. Replacements ship free of charge.

Liability Disclaimer
Buddy Design Inc. is not responsible for:

• Minor cosmetic variations that do not impact product functionality.
• Defects caused by misuse, improper care, or unauthorized modifications.
• Any claims exceeding the original purchase price of the product.

*Our maximum liability in any case is limited to the cost of the product you purchased.

Force Majeure
Buddy Design Inc. shall not be held liable for any failure to fulfill orders, shipping delays, or any obligations under this policy when such failure is caused by circumstances beyond our reasonable control. These circumstances include, but are not limited to, acts of God, natural disasters, pandemics, strikes, war, terrorism, government actions, customs delays, or disruptions in transportation or communication networks. In such events, we will make reasonable efforts to notify customers of any significant delays or disruptions.

Modification of Terms
Buddy Design Inc. reserves the right to modify this policy at any time without prior notice. By purchasing from Buddy Design Inc., you agree to the terms outlined in this policy as they stand at the time of purchase.

Need Assistance?
We’re always here to help! If you have any questions, please reach out to hello@buddydesign.co, and our team will be happy to assist you.