For all pre-ordered products, shipping is expected to commence in March 2025. Once your order has been dispatched, you will receive an email confirmation with a tracking number.
Please ensure that your shipping address is accurate at the time of checkout. Buddy Design Inc. is not responsible for packages that are lost, delayed, or delivered to incorrect addresses due to errors made by the buyer during the checkout process. In cases where incorrect information is provided, Buddy Design Inc. will not be liable for any loss or additional costs, and any reshipment will be at the buyer’s expense.
Shipping Delays
Shipping times are estimates and may vary due to unforeseen circumstances. Buddy Design Inc. is not liable for delays caused by events outside our control, including but not limited to customs delays, weather conditions, carrier issues, or other force majeure events. In the event of significant delays, we will notify you as soon as possible.
Inspection Upon Delivery
Upon receiving your order, please inspect the product thoroughly before using it. If any damage or defects are identified, you must notify Buddy Design Inc. within 48 hours of delivery to qualify for a return or exchange due to shipping damage. Failure to report damage within this timeframe may void your ability to make a claim for a return or exchange.
30-Day Return Guarantee:
At Buddy Design, we prioritize customer satisfaction. However, returns are strictly limited to items with a verified manufacturing defect or if the product does not perform according to the provided description. Buddy Design Inc. does not accept returns for buyer’s remorse, preference changes, or any issues not directly related to defects in the product.
Conditions for Returns:
Eligibility: Returns must be due to verified manufacturing defects or failure to function as described. Returns for any other reasons, including damage caused by customer misuse, negligence, or improper handling, will not be accepted. You must provide detailed documentation, including a description of the defect and supporting evidence such as photos or videos.
Buddy Design Inc. shall not be held liable for any failure to fulfill orders, shipping delays, or any obligations under this policy when such failure is caused by circumstances beyond our reasonable control. These circumstances include, but are not limited to, acts of God, natural disasters, pandemics, strikes, war, terrorism, government actions, customs delays, or disruptions in transportation or communication networks. In such events, we will make reasonable efforts to notify customers of any significant delays or disruptions.
Modification of TermsBuddy Design Inc. reserves the right to modify this policy at any time without prior notice. By purchasing from Buddy Design Inc., you agree to the terms outlined in this policy as they stand at the time of purchase.
Contact InformationWe aim to make your experience with Buddy Design as seamless as possible. If you have any questions regarding your order, shipping, or returns, please do not hesitate to contact us at hello@buddydesign.co.