49% OFF Super Early Bird Discount - Limited Quantity Available!

Shipping & Return Policy

Pre-Order Shipping

For all pre-ordered products, shipping is expected to commence in March 2025. Once your order has been dispatched, you will receive an email confirmation with a tracking number.

Please ensure that your shipping address is accurate at the time of checkout. Buddy Design Inc. is not responsible for packages that are lost, delayed, or delivered to incorrect addresses due to errors made by the buyer during the checkout process. In cases where incorrect information is provided, Buddy Design Inc. will not be liable for any loss or additional costs, and any reshipment will be at the buyer’s expense.

Shipping Delays

Shipping times are estimates and may vary due to unforeseen circumstances. Buddy Design Inc. is not liable for delays caused by events outside our control, including but not limited to customs delays, weather conditions, carrier issues, or other force majeure events. In the event of significant delays, we will notify you as soon as possible.

Inspection Upon Delivery

Upon receiving your order, please inspect the product thoroughly before using it. If any damage or defects are identified, you must notify Buddy Design Inc. within 48 hours of delivery to qualify for a return or exchange due to shipping damage. Failure to report damage within this timeframe may void your ability to make a claim for a return or exchange.

Return Policy

30-Day Return Guarantee:

At Buddy Design, we prioritize customer satisfaction. However, returns are strictly limited to items with a verified manufacturing defect or if the product does not perform according to the provided description. Buddy Design Inc. does not accept returns for buyer’s remorse, preference changes, or any issues not directly related to defects in the product.

Conditions for Returns:

  1. Eligibility: Returns must be due to verified manufacturing defects or failure to function as described. Returns for any other reasons, including damage caused by customer misuse, negligence, or improper handling, will not be accepted. You must provide detailed documentation, including a description of the defect and supporting evidence such as photos or videos.

  2. Return Process:
    • To initiate a return, please contact our support team at hello@buddydesign.co within 30 days of delivery. Include your order number, contact information, and a detailed description of the issue.
    • After reviewing your request, if approved, we will provide return instructions. Buddy Design Inc. reserves the right to reject any return request that does not meet our return criteria.
    • Returned items must be in their original condition, including packaging, accessories, manuals, and documentation. Any items showing signs of wear, damage, or modification will be rejected.
  3. Refunds:
    • Refund Method: Refunds will be issued to the original payment method after the returned item has been received and inspected to confirm that it meets the return conditions.
    • Refund Timing: Please allow 10-15 business days for the refund to be processed and reflected in your account after approval.
    • Non-Refundable Situations: Refunds will not be granted for items damaged due to misuse, negligence, improper installation, or failure to follow the product’s instructions. Shipping costs are non-refundable, except for cases involving defective items.
  4. Exchanges:
    • In cases where a defective product is reported and you prefer to exchange, we can provide an exchange for the same item if it is still available.
    • If the item is no longer available, we will refund the original method of payment.
  5. Shipping Costs for Exchange:
    • Defective Product Exchanges: Buddy Design Inc. will cover shipping costs for product exchanges related to verified manufacturing defects.
    • Other Returns/Exchanges: For returns or exchanges not related to product defects, the customer is responsible for all shipping costs. Buddy Design Inc. is not responsible for loss or damage during return shipping, and customers assume all risks for return shipments.
  6. Limitation of Liability:
    • Buddy Design Inc. shall not be held liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, loss of revenue, or loss of profit arising from the use of our products or from delays or errors caused by third-party shipping carriers.
    • Our liability is limited to the value of the product purchased. We make no warranties, express or implied, beyond those provided by the manufacturer or those required by law.
Force Majeure

Buddy Design Inc. shall not be held liable for any failure to fulfill orders, shipping delays, or any obligations under this policy when such failure is caused by circumstances beyond our reasonable control. These circumstances include, but are not limited to, acts of God, natural disasters, pandemics, strikes, war, terrorism, government actions, customs delays, or disruptions in transportation or communication networks. In such events, we will make reasonable efforts to notify customers of any significant delays or disruptions.

Modification of Terms

Buddy Design Inc. reserves the right to modify this policy at any time without prior notice. By purchasing from Buddy Design Inc., you agree to the terms outlined in this policy as they stand at the time of purchase.

Contact Information

We aim to make your experience with Buddy Design as seamless as possible. If you have any questions regarding your order, shipping, or returns, please do not hesitate to contact us at hello@buddydesign.co.